Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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517-782-8116 | 2424 Wildwood Ave Jackson, MI 49202

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 517-782-8116 or make an appointment online!


What Our Customers Are Saying

reviewiconLong Time Favorite

Great place at fair prices. Been using them for years. Thanks again guys!

, 01/12/2021

reviewiconHonest Auto Shop

Highly recommend Blair's car care to anyone looking to have service done on their vehicles. They have fair pricing and are good honest people that only do what's neccessary to fix your vehicle right. They saved me a lot of money by fixing my high pressure fuel pump versus replacing it with a new one. Thanks again!

, 01/11/2021

reviewiconGreat Customer Service

My experience with these folks and this shop has been exceptional! They assessed the problem - advised me of the problem, quoted the cost and performed the work as expected.

, 01/07/2021

reviewiconFair Prices, Great Work

Excellent, timely and complete service at a very reasonable price. Excellent value and customer service and responsiveness.

, 01/04/2021

reviewiconAmazing Service

They are respectful and will try their hardest to fix what you need, they are also good with prices!

, 12/24/2020

reviewiconKnowledgeable Mechanics

I've taken my older vehicle there several times. They always repair what needs to be done and when there are areas of concern, they let me know, but don't pressure me to repair them the same time unless it's critical. They explain what can wait and what to be concerned about.

, 12/09/2020
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  • Call Us For Service: 517-782-8116