Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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517-782-8116 | 2424 Wildwood Ave Jackson, MI 49202

CUSTOMER SERVICE

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

reviewiconLong Time Favorite

Great place at fair prices. Been using them for years. Thanks again guys!

, 01/12/2021

reviewiconHonest Auto Shop

Highly recommend Blair's car care to anyone looking to have service done on their vehicles. They have fair pricing and are good honest people that only do what's neccessary to fix your vehicle right. They saved me a lot of money by fixing my high pressure fuel pump versus replacing it with a new one. Thanks again!

, 01/11/2021

reviewiconGreat Customer Service

My experience with these folks and this shop has been exceptional! They assessed the problem - advised me of the problem, quoted the cost and performed the work as expected.

, 01/07/2021

reviewiconFair Prices, Great Work

Excellent, timely and complete service at a very reasonable price. Excellent value and customer service and responsiveness.

, 01/04/2021

reviewiconAmazing Service

They are respectful and will try their hardest to fix what you need, they are also good with prices!

, 12/24/2020

reviewiconKnowledgeable Mechanics

I've taken my older vehicle there several times. They always repair what needs to be done and when there are areas of concern, they let me know, but don't pressure me to repair them the same time unless it's critical. They explain what can wait and what to be concerned about.

, 12/09/2020
  • IDENTIFIX
  • Jasper
  • Auto Value - CSC
  • Jackson Chamber of Commerce
  • Gates
  • Wix
  • Car Care Aware
  • Call Us For Service: 517-782-8116